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shipping, delivery, returns & exchanges
My order is a gift. Will it include an invoice or price tags?
Something's out of stock
Can I change or cancel my order?
Delivery Timelines (USA)
My parcel arrived damaged, what do I do?
Where is my order?
How can I track my order?
What are your shipping costs?
How do I exchange my order?
Can I exchange my monogrammed or sale product?
When will I hear about my exchange/return?
Will my order be affected by Covid-19?
How do I refund an order?
Can I return my frank green?